Delivery & Return Policies

Delivery & Return Policies

Please note goods may be ordered and collected in our trade counter stores and paid for by cash or debit/credit card (Chip and Pin) without delivery charges. Please contact your local branch for availability before travelling.

DELIVERIES TO MAINLAND UK - £4.99 (Excludes Heavy and Bulky items)

We offer delivery to mainland UK for £4.99 (including VAT), although this excludes heavy and bulky packages. Please allow 2-3 working days for Delivery, although we aim to deliver sooner; the majority of packages will need signing for.

Orders should be placed by mid-day to be processed the same day.

DELIVERIES TO SCOTTISH HIGHLANDS and UK ISLANDS – Request Quote

Unfortunately our couriers charge extra for delivery to the destinations listed at the end of the statement and we will need to quote specifically for your delivery. Please complete your basket and click quote. We will provide a quotation within 3 working hours.

You will be under no obligation to accept this quote, smaller packages may not incur extra cost as they can be sent royal mail.

DELIVERIES OF BULKY AND HEAVY ITEMS – Request Quote

Packages over 20Kg or 3 metres in any dimension will require a specialist delivery service and again we will quote specifically for this delivery. Please complete your basket and click quote. We will provide a quotation within 3 working hours.

You will be under no obligation to accept this quote.

BFPO ADDRESSES and INTERNATIONAL DELIVERIES

We are unable to deliver to PO Boxes, BFPO or international addresses at present.

AGE RESTRICTED ITEMS

Age restricted items on our website (Knives, Axes, Scissors etc.) can only be bought in store. Online orders will be sent to Quotation and you will need to present ID and pay for the item in store.

HOW WE PROCESS YOUR ORDER

A confirmation email will be sent when you place your order, followed by second when payment has been made.

We will send a further email when the goods are dispatched, if we are unable to fulfil your order for any reason we will advise you accordingly and promptly refund any payment.

If you are not in when delivery is made a card may be left with contact details for you to arrange another delivery. Should these delivery attempts fail, the goods will returned to us and a full credit for the product will be issued to your account, minus the return delivery charge.

RETURNS AND REFUNDS

To return items, the customer is liable for all return shipping costs except in cases where goods are faulty, in which case they will be reimbursed to the customer. Once the goods are received back in our warehouse, a refund will be processed for the goods, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Please return goods items in their original packaging (and a saleable condition for a refund) to;

FAO Web Returns,

Lloyd & Jones Engineers Limited

74B Regent Road

Bootle

Merseyside L20 1BL

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

Nothing in the documents affects your statutory rights.

Postcodes subject to quotation:

IM Isle of MAN

GY Gurnsey

JE Jersey

TR Scilly Isles

PO30 Isle of Wight

Plus the following Highlands and Islands

AB31, AB32, AB33, AB34, AB35, AB36, AB37, AB38, AB41, AB42, AB43, AB44, AB45, AB51, AB52, AB53, AB54, AB55, AB56

FK19, FK20, FK21

HS

IV

KA27, KA28

KW

PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA39, PA40, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49,PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74,PA75, PA76, PA77, PA78, PA80, PA81, PA82, PA83, PA84, PA85, PA86, PA87, PA88

PH1, PH5, PH6, PH7, PH8, PH9, PH10, PH15, PH16, PH17, PH18, PH19, PH20, PH21, PH22, PH23,PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41,PH42, PH43, PH44

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